Shipping policy

ONE DESIRE CO.

SHIPPING POLICY

• UK domestic orders are shipped within 3–5 business days. Please note that temporary delays may occur during busy periods, holidays, and promotional events.

• International orders are shipped within 10–12 business days. Please note that temporary delays may occur during busy periods and the holiday season.

INTERNATIONAL ORDERS & IMPORT DUTIES

• International customers are responsible for paying any applicable customs duties, import taxes, and additional fees imposed by their country. These charges vary depending on the destination and are beyond One Desire Co.’s control.

• UK customers will not incur import duties, as all orders are dispatched from within the United Kingdom.

• International deliveries may experience additional delays due to customs clearance procedures in the destination country.

• Please keep in mind that international shipping times are estimates and may be affected by customs processing, courier delays, and circumstances beyond our control.

IMPORTANT INFORMATION

• Business days exclude weekends and UK public holidays.

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

• Please ensure that your shipping address is correct before placing your order.

Thank you for your patience and for shopping with One Desire Co. We appreciate your support!