Refund policy

RETURNS & EXCHANGES POLICY

All purchases from One Desire Co. are final sale. We do not offer refunds for change of mind, subject to your statutory consumer rights.

We do, however, accept exchanges within 14 days of delivery for the following reasons:

• You received the incorrect item.

• You require a different size (subject to stock availability).

CONDITIONS FOR EXCHANGE

• Items must be returned in their original condition: unworn, unwashed, and with all original tags attached.

• Exchanges will only be processed once the original item has been received and inspected by our team.

• Customers are responsible for return shipping costs unless the item received was incorrect or faulty.

• If your requested size is unavailable, you will be issued store credit to use towards a future purchase.

HOW TO REQUEST AN EXCHANGE

To request an exchange, please contact our customer support team within 14 days of receiving your order.

Please include the following information:

• Your order number.

• The item you wish to exchange.

• Your reason for requesting an exchange.

• Your preferred size, if applicable.

Email: info@onedesireco.com

Our team will review your request and provide further instructions on how to proceed.